FAQs

The Skin Club opens in stages. Joining the waitlist reserves your place, and when we invite you we email a personal invitation link that unlocks the store for you. The link is what grants access, so please don't share it — it can be withdrawn.

Add your first name and email on the waitlist page. You'll get a confirmation email straight away, then your invitation when your place comes up.

Only if you tick the optional marketing box when you join. Leave it unticked and you still receive your waitlist confirmation, your invitation and your order emails, but nothing promotional. You can unsubscribe at any time.

You can check out with your details without an account. Creating one keeps your order history in one place under your account.

Yes. Our skincare is sourced from the USA and curated for everyone — the range is gender-neutral by design.

Where a product has options — a size, a shade, a hair length — selecting one updates the image, description and price to that exact option. Tap a selected option again to return to the main product view.

Hair products are priced per length, so the price updates as you choose your inches. Where HD lace is offered it's an optional paid add-on with its own price, shown before you add to your bag. Only lengths currently in stock can be selected.

Each product page carries its own details and usage information. If you're unsure between two, message us with a little about your skin and what you're already using and we'll point you to the better fit.

By card or by mobile money. You choose your method at checkout before you're taken to our payment provider's secure page to complete it.

Yes. Card and mobile money details are entered directly with our payment provider, Paystack — they never reach our systems, and we don't store card numbers, CVVs or PINs.

Every payment is verified on our server before an order is treated as paid, and the amount and reference must match. If a payment fails, nothing is dispatched and you can try again. If you were debited but see no confirmation, contact us with the payment reference and we'll reconcile it.

All prices are in Ghana Cedi (₵) and are charged in Cedi.

We deliver across Ghana. Tell us your address at checkout and we'll confirm your delivery fee after your order comes through.

Delivery is not charged with your order. Once we receive it we check the delivery cost to your address (through services such as Uber or Yango), send you the exact fee, and arrange delivery as soon as you confirm it.

Delivery estimates are shown per zone on the Shipping page and start from dispatch, after your payment has been verified. Estimates are in working days.

Contact us first with your order number and we'll confirm the outcome and the return method before anything is sent back. Damaged, incorrect or missing items are put right by us. Full details are on the Returns page.